You can visit our website without telling us who you are or
revealing any information about yourself. However, if you give us
any personal information about yourself or others we promise to
treat it securely, fairly and lawfully. We are committed to
protecting your privacy.
When we ask you for personal information online it will only be
in response to you actively applying for or using one of our online
products or services.
If you are giving us information for the first time we shall
explain the purposes for which we shall use it at that time. If you
are a customer already, this explanation will be in your account
terms and conditions.
We may use personal information you provide for the purpose of
providing more relevant content to you.
Cookies – what are they?
A "cookie" is a small text file that’s stored on your computer,
tablet or phone when you visit a website.
Some cookies are deleted when you close down your browser. These
are known as session cookies. Others remain on
your device until they expire or you delete them from your cache.
These are known as persistent cookies and enable
us to remember things about you as a returning visitor.
To find out more about cookies, including how to see what
cookies have been set and how to manage and delete them, visit
Alternatively, you can search the internet for other independent
information on cookies.
Cookies – how we use them
If you delete cookies relating to this website we will not
remember things about you, including your cookie preferences, and
you will be treated as a first-time visitor the next time you visit
- Provide products and services that you request and to provide a
secure online environment
- Manage our marketing relationships
- Give you a better online experience and track website
- Help us make our website more relevant to you
- Here we explain a bit more about each of these types and how
you can control their use.
Cookies that are essential for us to provide a product or
service you have requested and to provide a secure online
Without cookies we are unable to provide some products or
services that you might request. Other 'essential' cookies keep our
website secure. Even if you say “No” to cookies on this website
we'll continue to use these 'essential' cookies.
Essential cookies are used to:
- deliver interactive services, such as:
- online banking
- product applications
- web chat
maintain online security and protect against online fraud
Managing our marketing relationships
Our third party marketing partners may set cookies before you
reach our site. If you wish to prevent this type of cookie
(sometimes known as a ‘third party’ or ‘analytical’ cookie), you
may do so through your device’s browser security settings.
You’ll sometimes see our advertising or special offers on other
websites. Cookies provided by the other website or advertising
network can tell us how effective this is. For example, if you
click on one of our advertisements, the website owner might use a
cookie to tell us that you came from their site.
Giving you a better online experience and tracking website
You'll still be able to use most of our online services, but
some things might not work as you may expect if you do not allow us
to store and access these cookies on your device.
These cookies make our online services easier to use and help us
to understand how people use our websites. For example, amongst
other things they will:
- Make online banking login faster by
remembering you between visits on your personal devices
- Simplify online transactions by remembering
the last account you used and showing it as the default for your
- Display your mini-statements as you like them
by remembering which panels you’ve expanded and collapsed
- Remember relevant information as you browse from page
to page to save you re-entering the same information
We also use this type of cookie to understand how visitors use
our online services and look for ways to improve them. For example,
a cookie might tell us that lots of people give up on an
application process at a particular step – so we can try to make
that step easier to use.