Terms and Conditions of Use of Internet Web
Site belonging to The Royal Bank of Scotland plc Mentor
This website is owned and maintained by The Royal Bank of
Scotland plc Mentor Services. The use of this website is subject to
the following terms and conditions which you should read carefully.
By using this website you agree to be legally bound by these terms
and conditions. If you do not accept these terms and conditions,
please do not use this website.
Use of website
1 The information, services and products on
this website are intended for use by residents of the UK only, and
are not aimed at or intended for use by residents of any other
2 This website is designed to be accessed
through its principal product home pages and such other pages as we
may decide. If you access the site through individual pages
directly, which are not designed for this purpose, you may not see
important information which is relevant to a full understanding of
our products and services. You will be referred on certain site
pages to read "Legal information". This Important Information will
contain important product details and relevant legal or regulatory
information and should be read in conjunction with the relevant
Exclusion of liability
3 These 'Exclusion of Liability' provisions
should be read carefully as they exclude or limit our legal
liability in connection with your use of this website. Nothing in
these terms and conditions and in particular within the 'Exclusion
of Liability' clauses shall attempt to exclude liability that is
not permissible under applicable law, including without limitation,
for death or personal injury, or for fraudulent
4 Nothing in these terms and conditions shall
exclude or limit or restrict our duties and liabilities to you
under the Financial Services and Markets Act 2000, or any conduct
of business rules which we are bound to comply with.
5 While we have taken all reasonable steps to
ensure the accuracy and completeness of the content of the website,
we exclude any warranties, undertakings or representations (either
express or implied) to the full extent permitted under applicable
law, that the website or (including without limitation) all or any
part of the content or materials, accuracy, availability or
completeness of the content of the website or any part of the
content or materials are appropriate or available for use either in
the United Kingdom or in other jurisdictions. If you use this
website from other jurisdictions, you are responsible for
compliance with applicable local laws.
6 We accept no liability (including without
limitation) in either contract, tort, negligence, statutory duty or
otherwise (to the maximum extent permitted by applicable law)
arising out of the use of or access to this website (which includes
without limitation) any errors or omissions contained in this
website or if the website is unavailable and we shall not be liable
for any direct or indirect:
- economic losses (including without limitation loss of revenues,
data, profits, contracts, use, opportunity, business or anticipated
- loss of goodwill or reputation;
- special, incidental, consequential loss or damage,
- suffered or incurred arising out of or in connection with your
use of this website and these terms and conditions.
7 Access to and use of this website is at the
user's own risk and we do not warrant that the use of this website
or any material downloaded from it will not cause damage to any
property, or otherwise minimise or eliminate the inherent risks of
the internet including but not limited to loss of data, computer
virus infection, spyware, malicious software, trojans and worms.
Also, we accept no liability in respect of losses or damages
arising out of changes made to the content of this website by
unauthorised third parties.
8 To provide increased value to users of this
website, we may provide links to other websites or resources (that
are not part of The Royal Bank of Scotland Group) for you to access
at your sole discretion. You acknowledge and agree that, as you
have chosen to enter the linked website we are not responsible for
the availability of such external sites or resources, and do not
review or endorse and shall not be responsible or liable, directly
or indirectly, for (i) the privacy practices of such websites, (ii)
the content of such websites, including (without limitation) any
advertising, content, products, goods or other materials or
services on or available from such websites or resources or (iii)
the use that others make of these websites or resources, nor for
any damage, loss or offence caused or alleged to be caused by, or
in connection with, the use of or reliance on any such advertising,
content, products, goods or other materials or services available
on such external websites or resources.
9 The above limitation or exclusion may not
apply to you to the extent that applicable law may not allow the
limitation or exclusion of liability for incidental or
10 By agreeing to be bound by these terms and
conditions, you are consenting to us collecting and storing certain
personal data about you. This data will be used to provide the
service applied for and may be stored by The Royal Bank of Scotland
Group to keep you informed of products and services which may be of
interest to you. This data will not be used other than in the
normal course of our business. If you do not wish to receive such
information, all you need to do is write to let us know. If you
wish to receive details of personal data held about you by us, you
may write to request this - there is a fee for this service. To
assist your navigation of this website and our prevention of fraud
we may send "cookies" from this website to your computer. We do not
obtain personal data from your computer or gather personal
information about you unless you personally give information to our
server. Furthermore computer viruses are not passed through the use
of "cookies". You may choose to disallow "cookies" via your browser
but this website may not work properly as a result.
11 © The Royal Bank of Scotland plc Mentor
Services. All rights, save as expressly granted, are reserved.
Reproduction in any form of any part of the contents of this
website without our prior written consent is prohibited unless for
personal use only.
12 This website contains numerous trade marks
belonging to The Royal Bank of Scotland plc and other companies in
The Royal Bank of Scotland Group. The registered trade marks
include, but are not limited to, The Royal Bank of Scotland logo,
The Royal Bank of Scotland, RBS, Royline, Highline and Cashline.
The unregistered trade marks include graphics, logos, words,
phrases and icons contained on this website, including, but not
limited to, Royalties and Direct Saver. No rights are granted in
respect of any of the above trade marks. If you are in doubt as to
whether an item is a trade mark of The Royal Bank of Scotland plc
or a member of The Royal Bank of Scotland Group, please contact us
for clarification at the address below.
13 The contents of this website do not purport
to provide any financial, investment or professional advice and
nothing on the pages of this website shall be deemed to constitute
the provision of financial, investment or other professional advice
in any way.
14 If you are not satisfied with any of the
products and services offered by The Royal Bank of Scotland plc.
Mentor Services we have a complaint handling procedure that you can
use to resolve such matters. Details of our procedure are contained
within this web site under "About RBS Mentor" or alternatively a
leaflet giving details of the procedure can be obtained by
telephoning us on 0800 634 7001.
15 The terms and conditions of use of this
website are governed by the laws of Scotland and any dispute
regarding this website shall be subject to the exclusive
jurisdiction of the Scottish courts.
Changes to website
16 The contents of this website, including
these terms and conditions of use, are subject to change by us
17 We may record telephone calls for security
or training purposes.
18 The Royal Bank of Scotland Mentor Services
is a trading name of The Royal Bank of Scotland plc. Registered in
Scotland No 90312. Registered Office: 36 St Andrew Square,
Edinburgh EH2 2YB. The Royal Bank of Scotland plc is authorised and
regulated by the Financial Services Authority.